SPORTSMART.COM
Start Here – National Seller Learning Path
Seller self-learning resource | Draft for internal approval
Welcome to the SportsMart Seller Learning Centre
This learning path helps authorised National Seller personnel understand how to set up the account, establish Brand Authority, create or map products, submit proposed prices, maintain location-level stock, process orders, handle returns and settlements, protect customer information and obtain support. Complete the modules in the order shown below. A trainer is not required for ordinary completion.
Estimated completion time
Approximately 3 to 3.5 hours for the complete National Seller path, excluding account verification, product approval, proposed-price activation and live operational practice. The modules may be completed in more than one sitting.
Before you begin
Keep the following available: Seller Account ID; accepted National Seller Terms Package; Brand Authority and product-rights records; approved dispatch-location details; bank and GST information where applicable; one sample product; one sample stock record; and access to the approved Seller Portal or training environment.
Your National Seller learning path
Step 1 — Set Up Your National Seller Account
Learn the seller-of-record role, National eligibility, Brand Authority, account and bank verification, authorised users, approved dispatch locations, system-based serviceability, tax readiness and go-live controls.
Step 2 — Create Products, Propose Prices and Keep Stock Accurate
Learn how to create a product/listing Draft or map an existing product, submit it for Admin Review, provide accurate MRP and proposed-price information, preserve product authority and maintain stock separately for every Approved Dispatch Location.
Step 3 — Process Orders, Pack and Deliver
Learn how to verify order eligibility and displayed SLA, accept or reject accurately, pick the exact item, capture before-packing product photos, invoice, pack, capture after-packing parcel photos, upload the references in the Seller Portal and complete Valid Handover.
Step 4 — Handle Returns, Payments and Settlements
Learn return and RTO receipt, evidence, Return QC, discrepancy handling, payout eligibility, commission, settlement review and the dispute process.
Step 5 — Get Help, Protect Your Brand and Grow
Learn routine support, formal grievances, urgent escalation, customer-data and account-security rules, counterfeit/safety/recall response, warranty/service readiness and reliable growth practices.
How to study each module
Use the same five-part method throughout the course:
1. Learn — Read the rule and understand why it exists.
2. See — Review the example, formula, workflow or scenario.
3. Do — Complete the practical task using your seller information or a safe sample.
4. Check — Confirm that system status, physical product, documents, price status and evidence agree.
5. Continue or escalate — Move forward only when the action is authorised and clear. Stop and use the approved support route when Brand Authority, serviceability, tax, product identity, proposed price, stock, safety, security, payment or evidence is unclear.
National Seller essentials
• Eligible National participants include approved Brand Owners, Manufacturers, Importers of Record, Principal Authorised Brand Operators and Authorised Distributors with sufficient National authority.
• The National Seller is the independent seller of record for each Marketplace customer sale.
• Standard Marketplace Commission is 20% of Product Taxable Value unless an accepted Seller-specific schedule states otherwise.
• The National Seller submits proposed Marketplace prices and price changes. SportsMart validates and activates the customer-facing price.
• The National Seller may create or upload product/listing Drafts or map to an existing Master Product. New or materially revised Drafts require Admin Review before becoming Active.
• No fixed kilometre radius applies. Same-city, statewide and inter-State/national fulfilment is available only when the specific order is system-eligible from an Approved Dispatch Location.
• Follow the order-processing and handover SLA displayed for the relevant order, dispatch location, SKU/category and logistics service. Do not apply the Hyperlocal Seller 15-minute rule.
• Capture the actual product before packing and the sealed parcel after packing. Upload both photo sets against the correct Seller Portal order as the Seller’s fulfilment references. SportsMart Admin does not approve each photo before dispatch.
• Standard payout eligibility begins seven calendar days after successful delivery. Eligible amounts follow the Monday 10:00 AM IST cutoff and following-Friday payout schedule.
• Material account, payment, credential, data or integration Security Incidents must be reported without undue delay and within 24 hours after awareness unless a shorter deadline applies.
Course completion rule
Complete Modules 1 to 5 in the order shown and answer every self-check question correctly before marking the learning path complete. Where any self-check answer is unclear — particularly on Brand Authority, counterfeit or product safety, recall, payment diversion, customer data and account security — review the relevant module again before continuing. Learning completion does not by itself activate the Seller account, approve a product or dispatch location, activate a proposed price, change commercial terms or expand user permissions.
Start check
Before continuing, confirm:
□ I know my Seller Account ID and approved National role.
□ I can access the current accepted Seller Terms Package.
□ I have current Brand Authority or equivalent product-rights records.
□ I know each Approved Dispatch Location and understand that serviceability is order-specific and system-determined.
□ I have one sample product and stock record for practice.
□ I will not perform a live action when the required authority, price status or evidence is unclear.
Next
Continue to: 01 – Set Up Your National Seller Account.