SPORTSMART.COM
Process Orders, Pack and Deliver
Learning path: National Seller | Module 3 of 5 | Estimated time: 35–45 minutes
What you will learn
After this module, you should be able to verify order eligibility and displayed SLA, accept or reject accurately, pick the exact item, complete pre-pack QC, capture before-packing product photos, invoice, pack, capture after-packing parcel photos, upload both sets in the Seller Portal and complete Valid Handover.
1. Review the new order
Open the order through the approved Seller Portal. Verify the allocated Approved Dispatch Location, system eligibility, product/SKU/variant, quantity, physical stock, activated price, invoice readiness, packaging, logistics service and displayed SLA.
Do not accept first and source or manufacture stock later.
National timing
Follow the order-processing, readiness and handover SLA displayed for the relevant dispatch location, SKU/category, order time and logistics service. Do not assume the Hyperlocal Seller 15-minute acceptance or 30-minute readiness targets.
2. Accept or reject accurately
Accept only when the exact genuine saleable item is physically available at the allocated Approved Dispatch Location and can be fulfilled within the displayed SLA. When fulfilment is not possible, use the accurate unavailable-stock, location, serviceability or operational reason. Do not fabricate a customer or courier reason.
3. Pick the exact item
Match the order to the Seller SKU and then to the physical product and package. Verify model, size, colour, hand/side, grip, weight, material, pack quantity, accessories and serial/batch where applicable. Never substitute another product or variant without an authorised order change.
4. Complete pre-pack quality control
Inspect physical condition, seal, prior use, damage, completeness, accessories, manuals, warranty, authenticity indicators, serial/batch and expiry where applicable.
Before placing the item inside the parcel, capture clear order-specific photos showing the complete actual product, visible brand/model, exact variant, accessories and serial/batch or other identity marker where applicable. Do not use catalogue images or photos reused from another order.
5. Issue the customer invoice
The invoice must identify the correct National Seller legal entity and GSTIN where applicable and match the exact order, product, quantity, activated Marketplace price and tax treatment. Do not alter the approved order amount or invoice from another entity or unapproved location.
6. Pack, label and capture parcel photos
Use packaging appropriate to weight, dimensions, fragility, moisture exposure, value, tamper risk and return/RTO transit. Apply required cushioning, inner/outer protection, seals and handling labels. Attach the correct invoice/document and matching AWB/shipping label. Remove or fully cover old labels.
After sealing, capture clear photos of the complete parcel from enough angles to show packaging condition, tamper seal, package count and matching order/AWB label. Do not expose customer information outside the authorised Seller Portal or approved operational workflow.
Before Ready for Pickup
Upload the before-packing product photos and after-packing parcel photos against the correct Seller Portal order. Confirm that they are clear, current, not materially altered, order-specific and successfully uploaded. Missing, blurred, reused or wrong-order images must be corrected.
The photos are the National Seller’s own fulfilment references confirming what was prepared and dispatched. SportsMart Admin does not approve each photo before dispatch. They may be reviewed later for a complaint, return, RTO, logistics issue or dispute.
Photo-upload failure
When upload fails, do not falsely confirm success. Keep the current order-specific photos securely, retry through the approved workflow and raise one traceable support case if the problem continues. Follow an authorised operational exception displayed in the Seller Portal or provided through the approved support route.
7. Complete Valid Handover
Hand over only to the assigned approved logistics provider or authorised pickup process. Obtain the applicable scan, manifest, OTP, digital acknowledgement, signature or other custody evidence. Confirm AWB/order, package count and weight where applicable. Packing completion alone is not dispatch.
8. Track first movement and delivery exceptions
Confirm the first carrier scan or tracking movement. Preserve evidence when pickup is delayed or missing. For a carrier no-show, preserve readiness, parcel, label, upload confirmation, timestamp and attempted-pickup evidence and raise a traceable case.
For NDR or delivery exceptions, use the authorised reattempt, reschedule, correction, interception, cancellation or RTO workflow. Do not use customer data for unrelated sales.
Order workflow
Receive → verify system eligibility and displayed SLA → accept/reject → pick → inspect → capture before-packing photos → invoice → pack and seal → capture after-packing photos → upload to the correct order → confirm upload → Ready for Pickup → Valid Handover → first movement → monitor delivery/NDR.
Practical task
Using a safe sample order, complete an Order Readiness Record containing: order ID; Approved Dispatch Location; system eligibility; displayed SLA; product/SKU/variant; quantity; stock confirmation; accept/reject decision; QC result; before-packing photo references; activated price and invoice check; packing check; after-packing photo references; upload confirmation; AWB; handover evidence; and first-movement status.
Self-check
1. Which SLA applies to a National order?
2. May an order be accepted when stock will be manufactured or sourced later?
3. Can a nearby-looking variant be shipped?
4. Do order photos require SportsMart Admin approval before dispatch?
5. What establishes Valid Handover?
6. What should happen when photo upload fails?
Ready to continue?
Continue only when the sample order can be completed with matching system eligibility, exact product, activated price, invoice, before/after packing photos, successful upload and custody evidence. Next: 04 – Handle Returns, Payments and Settlements.